Shipping & returns
Last updated October 2026
Every hako is built, tested and packed by me, and ships worldwide with tracking.
When it ships
Founder Edition units ship in order number, about 6–8 weeks after you order. You'll get an email with tracking when yours leaves the workshop.
Shipping costs
Shipping is calculated at checkout from your address. Every box includes a power adapter for your country.
Import taxes and duties
Outside the US, your country will probably charge import tax (VAT, GST or consumption tax) and possibly a customs fee when the package arrives. The carrier collects it from you before delivery. Typical amounts: about 10% in Japan, 19% in Germany, 20% in the UK. I can't mark packages as gifts or under-declare their value.
Cancellations
Cancel any time before your box ships for a full refund. Just email me.
Returns
Not for you? Email me within 30 days of delivery and send it back in its original packaging. I refund the price of the hako once it arrives; return shipping is on you unless the box arrived faulty.
Warranty
Every hako has a 2-year warranty. If it stops working, email me with a photo or short video and I'll repair or replace it, including shipping. Damage from drops, water or opening the electronics isn't covered, but I'll still help where I can.
After the warranty
I'll keep repairing hakos after the 2 years, at the cost of parts and shipping. Most fixes are a replacement part I can mail you, like a power adapter or memory card, so the box rarely needs to travel.
Damaged in transit
If your box arrives damaged, email photos within 7 days and I'll make it right.